Terms and Conditions are subject to change without notice. We reserve the right to refuse service.
General Terms and Conditions:
1. Prices advertised are discounted rate, and all other discounts only apply when payment has been made in full prior to the day of the class.
2. SFS (Safe Food Services) accepts payment made via cash, credit card, personal check, and corporate check.
3. Personal check payments must be received and processed at least 3 business days prior to the scheduled class.
4. Returned checks will be assessed a Returned Check Fee ($35) and a Late Fee ($15).
1. Replacement payments must be made with cash, cashier’s check or money order.
5. Neither the exam results nor the certificate will be released until all balances and/or fees have been fully paid.
6. Exam brands are ServSafe and Restaurant OSHA Safety and Security
7. If the student does not bring a valid government photo ID to class/exam or if the name on the ID does not match the name of the person registered, he/she will not be able to take the exam. The student must then call the office at 479-652-2298 to reschedule the exam for a fee of $50
8. Unused registrations will be forfeited after 60 days of original payment date. No refunds will be issued.
Cancellation / Rescheduling Policies
1. One courtesy reschedule is allowed without penalty if advance notice is given more than 5 days prior to the scheduled class.
2. Rescheduling / Cancellation Fees are as follows:
If Rescheduling is less than…
Then…
5 days in advance No penalty fee for the first time, $50 for any time thereafter
3 days in advance $50 Rescheduling fee applies
24 hours in advance Registration is forfeit
1. The rescheduled class must be within 60 days of the Original class date. Any reschedules past the 60-day mark forfeits the registration fee.
2. If the Reschedule Fee in not paid prior to the class, an addition late fee will be assessed ($15).
Certificates: Reprints /Duplicates
1. Certificate Reprint Fee ($30) will apply for any duplicate certificates needed or any certificates needed to be re-mailed for any reason and must be paid in full at the time of the request.
2. If it has been 30 days after the class and the student has yet to receive their certificate, the student must call contact ServSafe at servsafe.com to request a new one (ServSafe Reprint Fee of $26) or can contact SFS and have ordered a replacement. Certificate Reprint Fee ($30) may apply if SFS orders a replacement on your behalf. Any certificates lost in the mail are the responsibility of the student unless Certificate Tracking was purchased.
3. Certificate Tracking will email you notifying of certification delivery. In the event the certificate is lost by USPS, SFS will pay to assume expenses of a duplicate certificate to be printed and delivered. Please allow two weeks for duplicate certificate replacement.
Study Materials
1. If you are unable to access the study materials immediately upon online registration or do not receive the study materials immediately upon registration, it is the student’s responsibility to call the office and request materials.
2. Study Materials are provided for all Trainings but not necessarily Exam Only registrations.
3. Your study materials are available for download upon registration. Requests for the study materials to be mailed will be assessed a Shipping Charge ($10). Please call the office to arrange this.
4. If you do not have an email address you will need to have the study materials mailed to you and a $10 Shipping Fee will be assessed
Public Classes
1. Same day registrations will be subject to the Walk-in Fee ($25 due upon entry).
2. Preregistrations with payments made the day of class are subject to a fee ($20 due upon entry).
3. Students may be refused service if payment has not been received prior to the scheduled class.
4. Students will be assessed a Late Fee ($15) if payment has not been received by the end of class.
On Demand Training
1. To schedule an appointment to take the exam, the student must call at least 36 hours prior to the desired exam date. If a rush session is required, a rush fee will be assessed ($25)
2. The cost of the exam is forfeit if rescheduling request is submitted with less than 72-hour notice of the exam date.
3. On Demand appointments will either be cut short in the event of tardiness or may incur a $15 Late Fee for every quarter hour of tardiness.
Group Registrations
1. Credit is valid only for 90 days from the date of original purchase/registration.
2. Individual students that missed their prepaid private class are allowed to attend any public session held by SFS within 90 days. Register at least 5 days prior to the date of advertised class. Cancellation and rescheduling policies and fees apply.
3. Individual students that fail their private group training may retest immediately for full price of the proctored exam or by attending any of SFS’s Public Classes and retest for a discounted rate of $75. Full day attendance is required for discounted rate.
4. Please call SFS to reschedule makeup session if on-site proctoring is preferred.
Retest Policy
ServSafe Retest Policy: An examinee may take the exam twice within a 30-day period. If three or more attempts are required, the examinee must wait 60 days from their last attempt. No more than four attempts are allowed in a 12-month period
Invoicing/Late Payment Policy
Some companies require or need invoicing. We offer “Due Upon Receipt” invoicing or a “Net 15” invoicing. A $2.50/day late fee will be added to the total dollar amount due if the entire invoice payment is received past the agreed upon due date. In order to get “invoiced” please ask for this option (only offered to companies). Otherwise all payments are due at the time of service prior to completing the agreed upon work.